Privacy Policy
SMARTLOCKS4U PRIVACY POLICY
Your information is your information and we understand that, which is why we are committed to respecting your privacy.
This privacy policy (“Privacy Policy”) explains our approach to any personal information we might collect from you (or where a third party has collected it on our behalf) because we want to ensure that you understand this. It also explains what our purpose is when we process this information and your rights surrounding this.
1. WHO ARE WE AND WHAT DO WE DO?
The Site and our Services are operated by Smartlocks4U (“we”, “us” or “our”).
2. HOW TO CONTACT US
If you have any questions about this Privacy Policy or wish to exercise your rights set out in this Privacy Policy, please contact Smartlocks4U:
By email: info@smartlocks4u.com
By phone: 07970 030137
In writing: 6 Trinity Street, Dorchester DT1 1TU
3. WHAT PERSONAL INFORMATION DO WE COLLECT & HOW DO WE USE IT?
We collect and use your personal information in a variety of ways, for example, to provide you with the Services that you have requested from us such as processing & despatching orders to you.
We have set out below the ways in which we collect your personal information and the reasons why we use it.
Fulfilment of Services
We collect & use your data such as name, address, contact number and password to ensure we provide the basic services of our business.
Customer services
To offer unparalleled Customer Service, we use your data to track parcels, arrange returns, and send out goods – we also use your data to streamline processes such as Online ordering etc.
Your feedback about our products and services
Customer insight and analysis
Marketing
We carry out the following marketing activities using your personal information:
• Business administration and legal compliance.
• Any other purposes for which we wish to use your personal information that are not listed above, or any other changes we propose to make to the existing purposes will be notified to you using your contact details.
4. HOW WE SHARE YOUR PERSONAL INFORMATION 3
We do not sell any of your personal information to any third parties. Your privacy is important to us.
However, we will share your personal information with a variety of companies, where it is necessary to do so, in order to enable us to provide the services to you as set out in this Privacy Policy.
We may share your personal information with the following types of companies:
Categories of Companies: External recruiters
Reason: e.g. to hire great people to join our team.
5. HOW WE OBTAIN YOUR CONSENT
Where our use of your personal information requires your consent, you can provide such consent:
At the time we collect your personal information following the instructions provided; or
By informing us by e-mail, post or phone using the contact details set out in this Privacy Policy.
6. OUR USE OF COOKIES & SIMILAR TECHNOLOGIES
Our Site uses certain cookies, pixels, beacons, log files and other technologies of which you should be aware. Please see our Cookie Policy to find out more about the cookies we use and how to manage and delete cookies.
7. THIRD PARTY LINKS & SERVICES
Our Site contains links to third party websites and services. Please remember that when you use a link to go from our Site to another website or you request a service from a third party, this Privacy Policy no longer applies.
8. HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION FOR
Regarding personal information we have processed in connection with the supply of our products and services to any customer, we will retain personal information relevant to that supply of products or services for six years from the date of supply and in compliance with our obligations under the EU General Data Protection Regulation (or similar legislation around the world). We may then destroy such files without further notice or liability.
Regarding any other personal information we have processed, we will retain relevant personal information for a period of five years from the date of our last interaction with you.
If you have opted out of receiving marketing communications from us, we will need to retain certain personal information indefinitely so we do not send you marketing communications again.
If your information is only useful for a short period e.g. for specific marketing campaigns we may delete it at the end of that period.
9. CONFIDENTIALITY & SECURITY OF YOUR PERSONAL INFORMATION
We are committed to keeping the personal information you provide to us secure and we will take reasonable precautions to protect your personal information from loss, misuse or alteration.
10. HOW TO ACCESS YOUR INFORMATION AND OTHER RIGHTS
You have the right to ask us to:
Confirm what personal information we hold about you and provide you with a copy of that data;
Correct any personal information that is inaccurate;
Remove your personal information where there is no good reason for us to continue to hold that data;
Temporarily stop using your information if you are questioning our right to use that data;
Stop using your personal information unless we can demonstrate a valid reason why we need to continue to hold that data e.g. to support a product warranty;
Provide you with the personal information that you have provided to us, in a structured and commonly-used electronic format, or transmit that information directly to another company if that is technically feasible. This applies where we are using your personal information on the basis of your consent or because it is necessary to perform a contract with you (see How do we use your personal information, above).
Our security procedures mean that we may request proof of identity before we are able to disclose your personal information to you or comply with other requests.
We want to make sure that the personal information we hold about you and your preferences as to how we contact you are accurate and up to date. If any of the details are incorrect, please let us know (details below) and we will amend them.
You also have the right to make a complaint to the Information Commissioner's Office if you're not happy with how we've handled your personal information. You can contact the supervisory authority at:
Email: casework@ico.org.uk
Phone: 0303 123 1113 (local rate) or 01625 545 745
Post: Information Commissioner's Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF
Website: www.ico.org.uk
11. CHANGES TO THIS PRIVACY POLICY
We reserve the right to make changes to this Privacy Policy from time to time.
Links required for the following:
Customer Services
Contact Us
Returns
Policies
Privacy
Terms & Conditions
About Us
Smartlocks4U is a subsidiary of Ablecity Limited. This company has been providing Locksmith services for 40 years using highly qualified locksmiths certified by the Master Locksmiths Association. This bit probably needs to go somewhere else with a link from here put in place
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